Microsoft’s recent layoffs have caused significant distress in its gaming divisions, prompting Xbox executive Matt Turnbull to advocate for the use of AI chatbots to help laid-off workers manage their emotions and cognitive load. In a now-deleted LinkedIn post, Turnbull encouraged those feeling overwhelmed to leverage AI tools like Chat, and Copilot for resume creation, career planning, and job applications. The executive acknowledged the mixed public perception of AI tools but emphasized their potential as a resource for those overwhelmed by job loss. This advice comes amid widespread layoffs, with Microsoft cutting up to 9,100 jobs across its divisions, including major studio closures and service shutdowns.
Turnbull’s comments reflect a growing trend in the corporate world where executives are turning to technology to address employee well-being during periods of organizational change. While some critics argue that AI cannot replace human empathy, others see it as a practical tool that can provide immediate support to those facing job insecurity. The suggestion also raises broader questions about the role of artificial intelligence in managing personal and professional challenges, particularly in times of economic uncertainty. As more companies face financial pressures, the integration of AI into workplace support systems may become increasingly common, though its effectiveness remains a topic of debate.